Refund Policy

• Refund eligibility may depend on the type of service, timing of cancellation, and whether delivery has started.
• Some services include digital materials and scheduled instructor time, which can affect refundability.
• Where mandatory consumer rights apply, this Policy does not limit those rights.

A. Before access begins

If you cancel before receiving access to course materials or before any scheduled session begins (whichever is earlier), you may request a refund subject to payment processing constraints.

B. After access begins

Once digital access to course materials is provided, refunds may be limited. If you encounter access issues, contact us so we can address the problem or review alternatives.

If your plan includes instructor time, cancellation close to scheduled sessions may reduce refund amounts because scheduling capacity is reserved. We will review requests based on the remaining schedule and preparation work already performed.

If OrbiHub cancels a scheduled session without providing a reasonable alternative, we may offer rescheduling options or a partial refund depending on the circumstances and remaining service scope.

Team programs are scoped services that may include coordination, planning, and customized scheduling. Refundability depends on project stage:

• Before kickoff: cancellation may be eligible for refund minus administrative time already spent.
• After kickoff: refunds may be limited based on delivered sessions and materials.

If your organization requires purchase order terms or a separate contract, those terms may supersede this Policy.

Send a request to hello@orbihub.link with subject “Refund Request”.

• Your name and email used for the purchase
• Service name or plan type
• Purchase date (approximate is acceptable)
• Reason for request (brief)